Privacy Policy

Last Updated: October 12, 2024

At vibrantlifedog.com, we value your privacy and are dedicated to safeguarding the personal information you entrust to us. This policy explains our practices to ensure transparency, security, and control over your data, while helping you make the best choices for your pet’s health and happiness.

1. Types of Information We Collect

We collect specific data to provide personalized pet products and services, including:

  • Personal Data: Your name, email address, shipping address, and phone number for order processing and customer service.
  • Pet Preferences: Information about your pets, such as size, breed, dietary needs, and lifestyle, to recommend the best products.
  • Financial Data: Payment details for orders, securely processed through trusted third-party services.
  • Technical Data: IP address, device information, browser type, and referral source, helping us optimize your browsing experience.
  • Activity Data: Purchase history, wishlist items, and engagement with our pet-related content.

2. How We Collect Data

We gather data through:

  • Account registration and checkout forms, allowing personalized recommendations and smoother checkout.
  • Cookies and similar tracking technologies to save your preferences and enhance website performance.
  • Email communications regarding order updates, inquiries, and exclusive pet care resources.
  • Pet Profile Submissions where you can share your pet’s details to tailor product suggestions and exclusive content.

3. Purposes of Data Collection and Usage

The data we collect supports various essential functions, including:

  • Order Management and Fulfillment: Efficient processing and delivery of your orders, along with notifications on shipment status.
  • Personalized Recommendations: Custom product suggestions based on your pet’s needs, aiming to enhance their health and happiness.
  • Customer Support: Quick responses to inquiries about orders, returns, and pet care resources.
  • Product Development: Insights into customer and pet needs to develop better products and improve existing offerings.
  • Targeted Marketing and Updates: Send you relevant updates on new arrivals, exclusive offers, and pet care advice (if opted-in).
  • Site and Content Improvements: Monitor usage trends to make vibrantlifedog.com more user-friendly and relevant.

4. Information Sharing with Third Parties

We may share your information with:

  • Delivery and Logistics Partners for accurate and timely shipment of products.
  • Payment Processors like PayPal or Stripe, which handle transactions securely.
  • Marketing Platforms for tailored advertising, such as Google Ads, ensuring you receive relevant product updates.
  • Pet Wellness Partners to provide holistic pet care resources, with your explicit consent where required.
  • Legal Authorities, when mandated by law to protect against fraud or comply with regulatory obligations.

5. Security Measures and Data Protection

We take comprehensive security measures to protect your data:

  • SSL Encryption for secure data transmission.
  • Restricted Access to data, allowing only trained, authorized personnel to handle your information.
  • Secure Storage Protocols with regular backups to prevent data loss.
  • Two-Factor Authentication (2FA) in account access to prevent unauthorized entry.
  • Periodic Security Audits to ensure that our practices meet industry standards and best practices.

6. Data Retention Periods

  • Personal information is retained only as long as needed to provide our services or comply with legal requirements.
  • Transaction data, including order history, is kept for financial and compliance purposes.
  • You may request deletion or update of your data at any time through your account settings or by contacting us directly.

7. User Rights and Data Management Options

You have full control over your data and can exercise the following rights:

  • Data Access and Correction: Review and update your information in your account or by reaching out to us.
  • Unsubscribe from Marketing Emails: Adjust email preferences or use the unsubscribe link at the end of our communications.
  • Manage Cookies: Customize cookie settings to limit tracking or disable non-essential cookies.
  • Request Data Deletion: You can request data deletion by contacting us directly.

8. Contact Us

If you have questions about this policy or wish to make a request regarding your data, feel free to reach out to us:
Email: [email protected]

9. Policy Changes and Updates

This policy may be updated to reflect evolving practices or regulatory requirements. The latest version will be posted here, and any major changes will be communicated via email or site notifications.